Refund Policy
Refunds & Returns
We want you to love your Alchemist Athletics gear. If you’re not satisfied, here’s how our refund policy works:
- Eligibility: Refunds are available within 30 days of purchase on unused ropes and apparel, in original packaging.
- Condition: Items must be free of wear, damage, or modifications. Used ropes and apparel are non-refundable for hygiene and safety reasons.
- Defects: If your item arrives defective or damaged, contact us immediately at info@alchemistathleticsofficial.com. We’ll make it right with a replacement or refund.
- Exchanges: We currently do not offer direct exchanges. If you need a different product, please return your original order and place a new one.
- Shipping: Customers are responsible for return shipping costs, unless the product was defective or shipped in error.
How to Start a Return
- Email us at info@alchemistathleticsofficial.com.
- Include your order number and reason for return.
- We’ll send you return instructions within 1–2 business days.